Tickets are closed when they are resolved, or if there has been no activity for 96 hours. Tickets can be restarted by replying to our emails.
Your details are stored in a secure off-site support ticketing system called Zendesk and information is never shared outside of the customer support teams or relevant departments. We will only contact you in response to your enquiries.
Please note that our working hours are 9am-5pm Monday to Friday, and we are closed on public holidays. Any tickets raised after 5pm on a Friday or before a public holiday are not likely to be seen until the next working day. Sorry no support on weekends.