Product Support

Looking for an answer to a question or product support? First stop, your product’s user manual. This has been written to help solve these little queries, so find yours by visiting the User Manuals repository.


Can’t find answers?

You can speak to our customer support team directly via our support ticket system. Here’s how you raise a ticket:

  • Email us direct or via our form
  • Explain your query as much as you can
  • Your email will generate a unique ticket ID
  • We aim to reply within 72 hours

Our promise to you

Our customer support team will attempt to assist you with whatever questions you have, but if you bought your Kitvision product from a third-party retailer and your query is to do with returns, exchanges, or refunds then we may ask that you contact them for assistance. For full terms and conditions read this page.

Raise A Support Ticket

The form below will send us a ticket request. You can also email us directly at to raise a ticket, but please include your product’s name and any other relevant details.

Zendesk Form